Complaints

We provide a Complaints Management System in Accordance with Requirements as a Registered Provider under the NDIS Quality & Safeguards Commission

Contact Info

Brisbane

Level 2 106 Edward Street, Brisbane City QLD 4000
29 Breene Place, Morningside QLD 4170

Sydney

Level 21 133 Castlereagh Street, Sydney NSW 2000

Melbourne

Level 11, 456 Lonsdale Street, Melbourne VIC 3000

Perth

Coming in February 2020 , Perth WA 6000

Complaints are Taken Very Seriously

You Can Make a Complaint By:

  1. Contacting your Relationship Manager
  2. Filling Out the Form Below
  3. Emailing us at [email protected]
  4. Calling One of Our Numbers
  5. Making an Appointment At One of Our Offices
  6. Writing to Us at PO Box 16235, City East QLD 4002

We Operate a Complaints Management System

You can contact us and ask for a copy of our complaints management policy.

Every complaint received is recorded in our system for record keeping and resolution.

You can also make a complaint directly to https://www.ndiscommission.gov.au/ 

Submit a Complaint

Our location