Participant Focused is Key
It’s always been obvious to us, this is all about participants. Not just meeting minimum standards and providing minimum service, the NDIS is customer focused at it’s best – choice and control is key.
Expensive Builds in Great Locations
SDA Design guidelines are the absolute minimum, building to them will likely result in empty properties that don’t work as they are simply not usable by the majority of the participants in that SDA category.
They need to be bigger than the standards, they need to be well located.
Put Everything in
There is no point making your SDA property “ready”. The time in getting automation or assistive technology installed by participants or NDIS funding costs more than installing it during the build. On top of that other people, like NDISP, put everything in.
Provide Great Service
We so often hear from participants (usually moving out of their places and into ours) that so many providers, not for profits and private alike, that the SDA provider treats the participant like they are doing them a favour, there is the old attitude of you’ll live where we tell you, how we tell you and you’ll be bloody well thankful for it.
The SDA funding is generous, providers can afford to give great service and not only that they should. The participant is the whole reason we are here. If we don’t keep them happy then they can move.